Medicare Consumers
As a right of passage, once an adult turns 65 years of age, they become eligible for the Medicare program. KFMC is Kansas Medicare Quality Improvement Organization. It is our job to ensure that Kansas 396,000 Medicare beneficiaries are aware of their rights under the Medicare program. We also work with hospitals, physicians' offices, nursing homes, home health agencies and hospices around the state to ensure the quality of health care for Kansas older adults.
Under a longstanding contract with the Centers for Medicare & Medicaid Services, KFMC is the quality improvement organization for Kansas Medicare program. In this role, we strive to:
- Improve service quality for people with Medicare,
- Preserve the integrity of the Medicare program, and
- Protect the rights of all Kansas Medicare beneficiaries by investigating complaints about quality of care.
We have been working in this role for the last 35 years. KFMC offers a toll-free information line for all of Kansas Medicare beneficiaries and their family members. The purpose of the information line is to provide answers to questions about beneficiary rights and responsibilities, gather information regarding complaint issues, and provide the appropriate contact information to other Kansas agencies when the question is not something we are best suited to answer. KFMC also stresses the importance of taking advantage of preventive care such as getting annual mammograms, and keeping influenza and pneumonia vaccinations up to date. The toll-free number is (800) 432-0407 and operates Monday through Friday, 8 a.m. to 4:30 p.m.
Upon request, KFMC is able to review the quality of care of the healthcare services given to Medicare beneficiaries. Requests for this review usually come from the Medicare beneficiary or their representative. This review may be performed for care received in a variety of settings, including acute care hospitals, skilled nursing facilities, physicians' offices, ambulatory surgery centers, home health agencies, or hospices. If you have any questions related to the quality of care you've received from a Medicare provider, please call us at (800) 432-0407. For those adults that turn 65 years of age in 2007, welcome to Medicare! KFMC is here to assist you. Here's to good health.